General Questions

Repair

To ensure you're getting the best experience, be prepared for your appointment by backing up your data and update your software.
Apple Devices Backup

Backup methods for iPhone, iPad and iPod touch

Backup methods for Apple Watch

Backup methods for Mac
Android Devices Backup

Backup methods for Galaxy Phone

Backup methods for Pixel Phone

All ebin Certified* repair shops exclusively utilize aftermarket parts for all repair services they offer. When you choose an ebin Certified* repair shop for your device repair needs, you can expect that the replacement components used in the repair process are sourced from third-party manufacturers rather than the original equipment manufacturer (OEM). These aftermarket parts are selected with the aim of providing cost-effective repair solutions while maintaining compatibility and functionality equivalent to that of the OEM parts.

It's important to understand that the decision to use aftermarket parts is deliberate and is made with the intention of offering competitive pricing to customers. While aftermarket parts can be a more budget-friendly option, their quality can vary depending on the source. ebin Certified* repair shops prioritize sourcing high-quality aftermarket parts that adhere to or exceed the original manufacturer's specifications.

Customers who opt for repairs at ebin Certified* repair shops using aftermarket parts should be aware that the use of these parts may have implications for warranties and guarantees on their devices. It's advisable to inquire about warranty coverage and seek clarification on any potential impacts on the manufacturer's warranty before proceeding with the repair. The ultimate goal of ebin Certified* repair shops is to provide efficient and cost-effective repair services while ensuring that the repaired devices continue to meet the required standards of performance and functionality.

Bring-In: At ebin Certified* repair shops, we aim for swift service, completing most repairs in under 45 minutes. Our goal is to return your device on the same day. For the latest updates on your repair, reach out to your designated ebin Certified* repair shop. Your satisfaction is our priority.

Ship-In: When you send your phone in for repair through the Ship-In service, the repair process typically takes 7 to 10 business days to complete.

To acquire further information, please select the repair feature.

If you're in need of support or facing difficulties after a repair, you can get in touch with us via email or by using our preferred method, which is our support form.

Email: info@ebinusa.com

Support Form (Preferred Method): ebin - Post-Repair Support Form (Ship In Only)

Contact Us

If you have any questions or suggestions about our support page, do not hesitate to contact us at

Email: info@ebinusa.com

Support Form (Preferred Method): ebin - Post-Repair Support Form (Ship In Only)