General Questions

Sell

To ensure you're getting the best experience, be prepared for your appointment by backing up your data and update your software.
Apple Devices Backup

Backup methods for iPhone, iPad and iPod touch

Backup methods for Apple Watch

Backup methods for Mac
Android Devices Backup

Backup methods for Galaxy Phone

Backup methods for Pixel Phone

Ready to sell your phone for cash? Just make sure it's clean, securely boxed, and labeled with our provided shipping information. We'll take care of the pickup and payment process for you!

Very Good - Almost Like New: Devices in this category should have minimal to no signs of wear. They should be fully functional and appear almost brand new.

Good - Few Signs of Wear: In this category, devices may have some minor cosmetic wear, such as small scratches or scuffs. However, they should be fully functional and free from any significant defects.

Fair - Heavy Wear: Devices categorized as "Fair" may have noticeable wear and tear, including more visible scratches, dents, or other cosmetic imperfections. However, they should still be in working condition.

Cracked Screen or Back - Screens or back have cracks: Functionality varies. Fully functional screens have no pixel or touchscreen issues. However, they should still be in working condition.

Upon receiving your device, the refurbisher will have a maximum of 2 business days to inspect it and ensure that it aligns with the initial assessment. If the assessment matches the received device, the refurbisher will initiate the payment process immediately. You can expect to see the funds in your Zelle® and Venmo accounts within 3 to 6 business days.

1. Check the Settings (for Smartphones and Tablets):

2. On smartphones and tablets, you can often find the model information in the device's settings:

3. For Android devices, go to "Settings" > "About phone" or "About tablet." The model number should be listed there.

4. For iOS devices, go to "Settings" > "General" > "About." The model name and number should be displayed.

To track your shipped device, please check for the tracking information provided in the email titled "Your Ebin Repair Order Confirmation and Shipping Instructions." You can also wait for your next email with this title for further instructions.

Contact Us

If you have any questions or suggestions about our support page, do not hesitate to contact us at info@ebinusa.com.